Questions

A one-off setup package for your trade, emailed to you as three files:

• 1 – Setup Guide (PDF): 8 simple steps on your phone to get your AI office assistant running.
• 2 – Bot Instructions (text file): the instructions you paste into your own Grok Bot. They're written for your trade and your state.
• Tax invoice (PDF) for your records.

The price is A$299 including GST. It's a done-for-you setup pack, not software, a subscription or an ongoing service.

One-off. You pay us A$299 (incl. GST) once and there's nothing more to pay us. We don't charge a monthly fee.

You do need your own X Subscription to run the assistant, and you pay for that directly on xAI's site, not to us. See "What else will I need to pay for?" below.

Yes. Every order comes with a tax invoice (PDF) attached to your package email. It shows our ABN (92 725 305 882), the invoice number, the date you paid, and the GST included in the A$299 (A$27.18).

Card payments are handled securely by Stripe. Keep the tax invoice for your records and your BAS.

By email, to the address you give us at checkout: the same day you pay, or the next morning for late orders. We aim to send it within a few hours.

Not there? Check your spam or junk folder (and Gmail's Promotions tab), then email us at tradieassistant@mail.grokbot.com.

The assistant runs on Grok Bot, which is made by xAI. To use it you need your own X Subscription on the Premium plan or higher (Premium, Super or Ultra). The Free and Plus plans don't include Grok Bot. You buy it directly on xAI's site. It is not included in our A$299 and we don't receive any of it.

xAI sets the prices, shows them on its own site and can change them at any time. Check the current plans and prices at x.ai/pricing before you buy. xAI's pricing page says its prices don't include applicable taxes or fees, so tax may be added at checkout.

Each plan includes a usage allowance that refreshes weekly. If you use it all, you can wait for it to refresh or buy top-ups, which cost extra. xAI says you can cancel any time, at least 24 hours before renewal. Premium is plenty to start with.

No. We don't sell or resell it. xAI says the X Subscription is only sold directly by X Subscription Corp through its official website, so buy it yourself at x.ai/pricing. Your setup guide shows you how.

No. Tradie Office Assistant is an independent Australian service run by The Trustee for SOFTCYCLE RECYCLING TRUST, trading as Softcycle (ABN 92 725 305 882). We're not affiliated with, endorsed by or sponsored by xAI, X Corp, X Subscription Corp or Grok.

Grok, Grok Bot, X and xAI are trademarks of their owners. We just set up an AI office assistant that runs on Grok Bot. We can't control how Grok Bot works, what it costs or whether it changes.

Once it's set up, you talk to it mostly by voice notes and short texts. Depending on what you connect, it can:

• turn a voice note into a quote draft for you to check, using your own rates
• draft replies to new enquiries, asking for the address, photos and timing
• keep a simple job list, check the weather for booked days and draft reschedule messages
• draft invoices, track what's unpaid and draft polite reminder messages for you to approve
• remind you about licences, safety paperwork and certificates for your trade and state
• send you a short morning brief on weekdays
• once your email and accounting software are connected, read your past quotes and invoices to learn your pricing (read-only)
• draft social media posts from your job photos for you to approve

• It doesn't send or post anything without your OK.
• It doesn't make up prices, rates, quantities or dates. If something isn't on your price list, it asks you.
• It doesn't give legal, safety, tax or financial advice. Compliance notes are general information only, so always check with your licensing body, WorkSafe or your accountant.
• It isn't job-management or accounting software. It works alongside the email and accounting tools you already use (like Gmail, Xero or MYOB).
• It doesn't include the X Subscription, and we can't fix problems with X or Grok Bot themselves.

No. The instructions we give your assistant tell it to never send anything to a customer, builder or supplier without your OK, and to show you the draft first. It also never posts to social media for you without your OK.

You're still the boss: check every quote, invoice and message before it goes out.

• What we keep: what you type into our form (trade, business name, state or territory, website if you give it, email), your payment details from Stripe (name, email, amount, whether it went through, never your full card number), and your order records. We read your public website and general information about your trade to make your package.
• How long: order records for as long as tax law requires (generally 5 years). If you don't buy, we delete your form details within 12 months, or sooner if you ask.
• Who helps us: Cloudflare (website), Stripe (payments), Resend (emails) and an AI assistant on Grok Bot that we use to prepare and send your package. Some of them may store data outside Australia.
• Your assistant: it runs in your own Grok Bot account, connected to your own email and other accounts. We don't have access to it, your passwords or anything it does. That's between you and X/xAI under their terms and privacy policy.
• Your package files: for each order we also keep copies of the package files we prepare (setup guide, bot instructions and tax invoice) and the trade research behind them, so we can help you if you get stuck and send your package again if you need it. We keep these for 5 years, the same as our tax records.

We never sell your information. Ask us any time to see, correct or delete it. Full details: Privacy policy.

We cover all Australian states and territories. You pick yours on the order form, and the licensing and safety notes in your package are researched for that state or territory. Each package is also written for the trade you tell us.

Work in more than one state or territory? Pick the one where you do most of your work.

If we can't deliver your package, you get a full refund under our Terms.

No. The guide is 8 simple steps on your phone, in plain English. If you can send a text, you can do this. Most people finish setup in one sitting. After that, the assistant asks you what it needs, one question at a time.

• If we don't deliver your package, you get a full refund.
• If the package has a problem, email us and we'll fix it or refund you.

Our goods and services also come with guarantees that can't be excluded under the Australian Consumer Law, and nothing in our terms limits those rights. See our Terms.

Email tradieassistant@mail.grokbot.com or just reply to your package email. We reply within one business day.